lessons from the sidelines

Watching small business owners who’ve been at this some time is rather disheartening lately. There seems to be a tendancy to completely lose touch with what is going on “on the floor” of the shop. Then the workers find themselves on the pointy end of condescending emails and attitudes from the boss…largely undeserved! I hope I never let myself get that out of touch, and if I do, I hear it when someone calls me on it!